Welcome to the EG Help Centre. How can we help?
Should you be unable to find an answer in the articles below, please contact us using the button below and our team will be happy to assist.
As of the 1st February 2025, Estates Gazette is no longer under our management and has been acquired by the Mark Allen Group.
For enquiries regarding the Estates Gazette magazine or digital subscription, please reach out to their customer care team at customercare@markallengroup.com.
For advertising enquiries, please contact Martha from the ad sales team at Martha.Callegari@markallengroup.com.
- Help Centre Home
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EG Propertylink FAQs
- Overview
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Creating & managing adverts
- 360 Virtual Tour
- Adding a 360 Tour To Your Advert
- Allowing Users To Request A Virtual Viewing
- Can't remove ROA or POA from my property
- How do I create/upload an advert to Propertylink
- How do I edit, unpublish, delete adverts on Propertylink?
- How do I make an advert 'Featured?'
- How To Add A Vimeo Video To Your Advert
- How To Add A YouTube Video To Your Advert
- I published an advert but I can't find it on the website?
- Images Appearing Upside Down
- My Property Is "Under Offer" But Remains On the Website
- My re-published advert keeps returning into the draft folder.
- Preferred Display Address - Propertylink
- The address of the property I want to advertise isn't available in the postcode lookup.
- Why is POA/ROA displaying when I have entered in a price?
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Find a service - setting up your business profile
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Performance & reporting
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EG Radius FAQs
- Overview
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API support
- API Breaking Changes
- API Error child "referenceId" fail
- Bad Request Glossary
- EG Radius APIs endpoint explanation
- How can I control what data is shared with Radius?
- How do I configure the API With Alcium or Kato?
- How do I edit an API contributed record?
- How do I know which records have been shared with Radius?
- How do I send a Null values via the API?
- Primary Business Type API Error
- Radius Contributor API endpoints and data structure
- Radius Contributor API Handbook
- Radius Search API Documentation
- What is a Bad Request?
- What is an API and how can it help me contribute data more efficiently?
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Contributing data
- Can I add records in Northern Ireland?
- Can I delete a record on Radius?
- Can I duplicate a record on Radius Data Exchange?
- Enabling Availability Records to Appear on Propertylink - Integration Clients
- Grade of space definitions
- How can I submit data to EG Radius?
- How do I edit records belonging to my business?
- How To Upload From Radius To Propertylink
- How to upload a property to Radius manually
- How to upload an availability record from Radius to Propertylink
- How to use the “preferred display address” field when adding a record
- I can't find an address or UPRN when adding a record?
- My PDF/brochure has failed security checks or will not upload
- Preferred Display Address Feature
- What do I do if I spot an error in a record?
- What is a UPRN?
- Why are my properties not on Propertylink but they are on Radius?
- Why is Radius data different to Propertylink data?
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Finding data - search, email alerts, & exports
- Are my EGi saved searches still active?
- Can I filter my results with a date range?
- Can I search Radius with a polygon of a specific area?
- Daily Planning alert / newsletter
- EPC/ESG certificates
- How do I create/setup a saved search email alert?
- How do I print or export the Deals & Availability Data?
- How do I search for Deals and Availability records?
- How To Access Radius Property View
- How To Save A Search On Radius Planning
- How to find Availabilities
- How to find Investment comparables
- How to find Lettings comparables & events
- How to find Market Analytics
- How to find Occupational sale comparables
- How to find Planning lists
- How to search and use ESG Data
- How to use and navigate Property View
- How to use EG Radius to support your studies
- How to use the properties, land and ownership dataset within the data tab
- I have not received a news or data alert that I set up:
- I'm not receiving newsletters- these include AM/ PM newsletters
- London searches Market & Sub-Market
- New and Improved Search Function for Radius
- Radial search
- Radius Planning & Construction
- Radius Property View
- Saved Search Planning On Radius
- Socio-demographic data
- Where do I access my saved searches or email alerts?
- Why am I unable to find certain postcodes when searching?
- Why can't I see all results in my email alert?
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General, setup & login
- Can I change my email address?
- Can't access Radius Data
- Contact us
- EG Intellectual Property Checklist
- EG Radius On-Demand Rankings explained
- Employee has left the business/company
- How to register and verify your EG Radius account
- How/Where do I login?
- Login button doesn't work?
- On-Demand Rankings new functionality
- Register button is greyed out
- Reset / Forgotten Password
- Supported browsers and devices
- Welcome to Radius Data Exchange
- What are my login details?
- Where do I find...?